At SIMA's Women's Market Boot Camp several things were weird, weak or questionable―but that may turn out to be more of an opportunity than a problem. Vicki Vasil reports.

Veteran industry analyst Jeff Harbaugh has pulled up stakes and will launch his own blog later this month, but in the meantime here's what he has to say about Billabong's latest conference call.

Tough economic times or not, keeping your customers happy—and wanting more—is one of the most important challenges your shop and your brand should focus on. Total customer satisfaction should be a top priority, not just a goal to aim for.